Wclub Terms and Conditions – Complete Platform Usage Guide

1Definitions and Scope of Agreement

In this Terms and Conditions document, "wclub", "we", "Platform" refer to wclub.onl and all services offered under that brand. "User", "you", "member" refer to any individual who registers for or uses wclub's services. "Account" refers to an individual user account registered on the wclub platform.

These Terms and Conditions cover the use of the entire wclub platform, including the website, Android and iOS mobile apps, online casino services, sports betting, esports, and all other features available on the platform. These terms constitute a binding agreement between you and wclub.

This document should be read together with Privacy Policy and Responsible Gaming Policy wclub forms part of the overall terms you agree to when using this platform.

2User Eligibility and Registration Process

To register and use the wclub platform, you must meet all of the following requirements:

• Age 18 years and above at the date of registration
• Not subject to any legal prohibition or regulation that restricts the use of online gambling platforms
• Register using accurate, complete, and up-to-date personal information
• Has never had an account terminated by wclub for previous terms violations
• Acting on your own behalf and not on behalf of any third party

Wclub reserves the right to request identity verification (KYC) documents at any time. Required documents may include a Malaysian identity card (MyKad), valid passport, proof of address, and bank statements. Failure to provide the requested documents within the stipulated timeframe may result in your account being temporarily suspended.

3Deposits and Payment Methods

Wclub accepts deposits via multiple local Malaysia payment methods, including online banking, DuitNow, FPX, e-wallets, and other methods listed in the platform's Deposit section. All transactions are processed in Malaysian Ringgit (MYR).

• The minimum deposit is as set for each payment method and is subject to change from time to time
• Deposited funds will be credited to your account within the timeframe specified for each payment method
• All payment methods must be in your own name — wclub does not accept third-party payments
• Wclub does not charge fees for deposits; however, your financial institution may apply their own charges

If any deposit has not been credited to your account within the stated timeframe, please contact the wclub customer support team and provide proof of transaction such as a screenshot or transaction reference number.

4Fund Withdrawal

Fund withdrawals from your wclub account are subject to the following conditions, which must be fully met before any withdrawal request can be processed:

• Full and approved KYC verification
• All wagering requirements associated with active bonuses have been met
• Account in good standing with no active suspension or investigation
• Withdrawals must be made via the same payment method used for the deposit (for anti-money laundering purposes)

Withdrawal processing times depend on the chosen payment method. Generally, withdrawals to Malaysian bank accounts are processed within one to three business days after the request is approved. Members at higher VIP tiers enjoy prioritized processing.

5Bonuses, Promotions and Loyalty Program

All bonuses and promotions offered by wclub are subject to the specific terms and conditions of each promotion, which can be found on the Promotions. The following general terms apply to all promotions unless otherwise stated:

• Bonuses cannot be withdrawn until the wagering requirement is fully met
• The wagering requirement is calculated based on the bonus amount received, not the deposit amount
• Wclub reserves the right to void any bonus obtained through unfair means or fraud
• Each promotion has a stated validity period — expired bonuses will be automatically removed from the account
• Wclub reserves the right to modify, suspend, or terminate any promotion at any time

6Game Rules and Wagering

All casino games on wclub are operated by licensed and security-certified third-party software. Game outcomes are generated by a Random Number Generator (RNG) that is independently audited to ensure fairness.

For sports betting and esports wagering, the following rules apply:

• All confirmed bets cannot be cancelled except in cases of significant odds errors or cancelled matches
• If a match is cancelled or postponed beyond the specified period, bets will be fully refunded
• Wclub reserves the right to void bets placed based on clearly incorrect odds or technical errors
• Official results announced by the relevant match organizing body are final

Wclub reserves the right to limit or refuse bets from any user without providing a reason, particularly in cases where there is suspicion regarding match integrity or the use of inside information.

7Account Security and Responsibility

You are solely responsible for maintaining the confidentiality of your wclub account password and login credentials. All activity that occurs under your account is your responsibility, unless you have promptly reported unauthorized access to us.

• Never share your account password with anyone, including wclub staff
• Enable two-factor authentication (2FA) for an extra layer of security
• Use a strong password that is different from your other accounts
• Log out of your account when using a shared device
• Report immediately if you suspect any suspicious activity on your account

8Fraud, Money Laundering, and Illegal Activities

Wclub maintains a zero-tolerance policy against fraud, money laundering (AML), and any other illegal activities on the platform. We cooperate fully with relevant authorities in investigations and information disclosure as required by law.

Activities considered fraudulent or abusive include but are not limited to:

• Use of false identity information or another person's identity
• Use of stolen or unauthorized credit cards or bank accounts
• Attempting to exploit technical errors or software bugs
• Use of automated software, bots, or gameplay assistance tools
• Any form of collusion between players to defraud the platform

9wclub Liability Limits

Wclub is not liable for any loss or damage arising from:

• Service disruptions caused by factors beyond our control, including internet outages, technical issues with third-party service providers, or natural disasters
• Actions or decisions made by users based on inaccurate information obtained from sources outside the platform
• Any financial losses incurred as a result of wagering activity on the platform
• Unauthorized access to a user account due to the user's own negligence in safeguarding their login credentials

Wclub's maximum total liability to any user under any circumstances is limited to the amount deposited by that user that has not been withdrawn in the 30 days prior to the claim being made.

10Responsible Gaming

Wclub is committed to promoting responsible gaming and providing a safe playing environment for all users. Our platform offers a range of self-control tools accessible at any time through your account settings:

• Daily, weekly, and monthly deposit limits
• Loss limits to prevent losses from exceeding your self-set budget
• Temporary break (self-exclusion) feature ranging from 24 hours to 6 months
• Daily session time limits
• Detailed activity history and spending reports

If you feel that your gaming habits are starting to have a negative impact on your life, we encourage you to use the available self-control tools or contact our support team for further assistance. More information is available on the Responsible Gaming.

11Account Termination and Suspension

Termination by user: You may close your wclub account at any time by contacting our customer support team. Before closure, ensure all real money balances have been withdrawn, as wclub is not responsible for unclaimed balances after an account is closed.

Termination by wclub: We reserve the right to terminate or suspend your account without prior notice if:

• There is a breach of any terms in this document
• Registration information found to be false or misleading
• There is suspicion of fraud, money laundering, or illegal activity
• User found to not meet the stipulated eligibility requirements
• Required by law or by a directive from the relevant authorities

12Terms Amendments and Applicable Laws

Wclub reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Significant amendments will be communicated to users via in-account notifications or email at least 7 days before taking effect, except where immediate changes are required for security or legal reasons.

Continued use of the wclub platform after any amendments to the terms take effect constitutes your agreement to the revised terms. If you do not agree to the amendments, you have the right to close your account before the effective date.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to online gambling platform operators in wclub's operating jurisdiction. Any disputes arising from or related to these terms shall first be resolved through good-faith negotiation before any legal action is taken.